Fitbit Charge 3 sync issues

[Carly7698]

The 19th of January was the last day my Fitbit Charge 3 sync'd with my Samsung Galaxy Note 9. Well, actually that's not true. It's the last time it FULLY sync'd. Let me explain. Every night, even before the 19th of January, the watch itself will tell me "sleep not tracked", but it would still show up in the app on my phone. Since the 19th, it no longer shows any sleep data on my phone (nor still on the watch itself). And recently (since the 19th) it will also not show on the phone my "moving each hour" info. Though it DOES show this info on the watch. It also, in the app, doesn't sync battery info. Basically it only sync's heartrate, calories burned, steps, floors, and active minutes. By the way, I have the app auto-update through the Google store. 

Here's what I've tried so far: 

Tried restarting the watch - no help. 

Tried uninstalling and reinstalling the app - no help. 

Tried restarting the phone - no help.

Tried turning bluetooth off and back on - no help. 

Why it only chooses to sync some data is beyond me. 

Why I'm only having problems after January 19th is beyond me, but it's getting BEYOND tiring. 

Please help! 

Moderator edit: Format

[eshack]

I'm still having issues with synching my Charge 3. I had to unpair my device, remove the app from my phone. I upgraded to Version 3.3 this morning. I re-paired my device and performed a sync. My steps did sync up to today(Aug 13)  however my sleep patterns didn't sync from the last 3 or 4 nights and my hourly step count also did not sync. My device is charged, I wear it all day, I clean it nightly. I have done everything possible to get this device to work properly(check for updates, attempt to sync daily which rarely works because it takes FOREVER and sometimes it won't sync(on wifi or mobile data). 

It is too late to return my device but I will never purchase another Fitbit product again.