help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 3 won't sync - says fitbit.com is down for maintenance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-10-2019 08:28

‎05-10-2019 08:28

Fitbit Charge 3 quit syncing, so I logged out of app to restart.  Now it won't log back into fitbit.com - says the website is down for maintenance, but I can still log in here.  Is there an issue?

Best Answer
0 Votes
1 REPLY 1

‎05-11-2019 08:12 - edited ‎02-28-2026 11:36

‎05-11-2019 08:12 - edited ‎02-28-2026 11:36

Welcome to the Fitbit Community @SunsetRunner! We received some reports the Fitbit suffer an outage that affected the access of the Fitbit account. However, this problem should be resolved now and you should be able to sync and log via the the online Dashboard or your Android devices again. Smiley Very Happy

If the issue persists, try the following:

  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

I've moved your post to the Android App as this topic is more related to this board.

Let me know if you need further assistance, I'll be around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes