Fitbit Charge 3 won't sync with Moto 5e

[Ladyred1]

My Fitbit won't sync with my moto5e

Moderator edit: Clarified subject

[Srrlsista]

Mine keeps stopping too with my Samsung S9

[Director1]

Mine won't sinc with my LG V20. Beyond frustrated.

[KayFay]

Mine wouldnt sync with my android phone until I reset my watch.  On the watch, under settings, scroll down to the ''about' and scroll down in that field to see 'clear user data' . Click that and then click the check.  This will not only reset your watch but for it erased the charge 3 connection on the Bluetooth on my phone.  I let the Bluetooth on my phone find the charge 3 again and it did. The watch then synced to my phone!  I had to reconfigure everything  by allowing notifications for texts, calls, weather on the Fitbit app on my phone. I did not lose my previous data except for the 2 days when my watch was not syncing.  Good luck! 

[GmaKak]

My Charge 3 won't sync with my Droid Ultra...help

[Bobbev]

cannot get my new charge 3 to sync with android phone. it worked for 2 weeks and after 1st time of charging the watch time is off by 2 hours and 40 minutes and it will not sync to phone. spent 30 minutes with Rob on phone help but did not solve anything. any ideas. Have tried all the help suggestions on site, 

[KayFay]

Hi @Bobbev@@@@ to find settings on your Charge3 sweep right from the clock face until you see weather. Settings is right under weather so sweep down to it.  Click on it, than scroll down and click on ''about'. You have options there, scroll down to 'clear user data' and 'reboot' device.  I'd suggest rebooting first and seeing if that helps.  Be patient through the process. I was frustrated for the first few weeks but now my watch is working better.  I believe that's because the software updates didn't come through yet and so I had to keep resetting the watch and the APP. I hope this helps you. 

[KayFay]

Hi @GmaKak read my replies.  Reset your Charge3 under settings on your watch with reboot or clear my data.  Delete Fitbit app off your phone and reinstall to update it. Make sure it's Bluetoothed. Resync. Be patient through the process. Reset your notifications on your phone APP so your Fitbit gets them. Hope it works out for you. 

[Bobbev]

Yes! After following your suggestions to reboot and clear data at least 4
times, it reset and finally synced. I had to sweep left though instead of
right. I'm seeing all the things the fitbit can do for the first time after
2 frustrating weeks of trying everything suggested on forums and help many
times. Thanks, sure appreciate your help!

[KayFay]

Wonderful!  I hope it keeps working properly for you!  Mine did after I got it up and going correctly.  Enjoy!

[LanuzaFitbit]

Welcome to the Forums @Ladyred1, @Srrlsista, @Director1, @GmaKak, @Bobbev. Hello @KayFay.

I apologize for the delay in my response.

It is possible that this is happening because your phone is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Either way, you please following these steps helps with the syncing. Some users with devices that aren't on the list have mentioned that it has helped them.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

@KayFay Thanks for being around to help other users. It's always great to see that,

Let me know if you have any further questions.