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Fitbit Charge 4 will not pair with app

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‎04-21-2021 07:05 - last edited on ‎04-22-2021 17:52 by Fitbit Moderator

‎04-21-2021 07:05 - last edited on ‎04-22-2021 17:52 by Fitbit Moderator

So I've uninstall Ed and reinstalled the app. I've changed the battery settings so it's not optimised. I've turned the phone off and on again. I've turned Bluetooth off and on again. And I've rebooted the fitbit device. I still can't pair the device with the app.

 

Previously it was paired and not synching. On following advice I uninstall Ed and reinstalled the app etc. So it did pair. Was purchased Dec 2020 so not old. Not even been in water.

 

All ideas welcomed. I'm stumped and more than a wee bit frustrated. 

 

Moderator Edit: Clarified subject

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‎04-22-2021 17:57 - last edited on ‎10-28-2024 08:03 by Fitbit Moderator

‎04-22-2021 17:57 - last edited on ‎10-28-2024 08:03 by Fitbit Moderator

@KarenWagg Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

I appreciate the research done. I see where your frustration is coming from.

In order to further assist you, let me know if you're getting an error message when trying to set up your Charge 4 and make sure you followed the troubleshooting listed in this article; specifically check the requirements and steps described for Charge 4. 

Hope this helps. 

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