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Fitbit Flex not syncing

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‎08-21-2019 17:22

‎08-21-2019 17:22

My Fitbit Flex stopped synching yesterday. I've tried uninstalling the app, restarting my device, etc. My Fitbit works but it's just not synching anymore.

 

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‎08-22-2019 00:59

‎08-22-2019 00:59

A couple more things to try:

 

  • restart your phone
  • "forget" any link to the fitbit in your phone's bluetooth settings

It's also worth trying the restart of the Flex a couple more times as it's known to not always work.

 

Fitbit has a troubleshooting guide for syncing issues at: Help article: Why won't my Fitbit device sync?

 

If none of these steps help then, as it says at the end of the troubleshooting guide, it's probably best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options: contact.fitbit.com 

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