Fitbit Inspire HR can't set up any devices

[lkh9596]

Hello community,

I just got a brand new Fitbit Inspire HR. And I am trying to set up my devices and pair them up. But after I receive a 4 digit code from Fitbit and enter it on my smartphone, the screen says "connecting" but nothing happens for and then the whole process stops. It happens on both Android and iOS. Is my device defective? 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @lkh9596! 

.

Thanks for sharing your experience with us.

In this case I'd like to recommend that you please go through the following troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your device.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the device one more time. 

I hope this can be helpful, give it a try and let me know how it goes.

Feel free to reach out with any further questions.

[Bechbumb]

I am having the same issue. It was paired but, there was an update and now won t recognize my fit bit hr. I followed your suggestions and still no luck.

I'm not even sure if it needs to be paired... Help?

Thank you

[notInspired]

I have a similar issue - device no longer paris

4 digit code entered but it fails always after that.

I tried unpairing based on an old post but after resetting, clearing settings, uninstalling and reinstalling, no luck.

[LanuzaFitbit]

Welcome to the Forums @notInspired and @Bechbumb.

I apologize for the delay in my response. Thanks for trying all of those steps I recommended. 

I'd like to ask some questions about what is going on:

• What Fitbit and phone are you using?
• What Android version are you running on your phone?

I look forward to your replies.

[menothappy]

the advise from fitbit customer service is just a sham. Why don't they tell the truth and tell us that the product is sub standard and clearly has faults which is in the programming. I do not know anything about the fitbit manufacturing process, but I will hazard a guess that these are built in china very, very cheaply. 2 brand new inspire hr's with exactly the same problem, is not a coincidence

[ksue12]

I also have a brand new inspire hr. I have tried all the "fixes" over and over for 2 days. It will not pair. I had no problems with my previous fitbits.