help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Interfering with Bluetooth vehicle connection

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2018 10:11

‎07-17-2018 10:11

 

I have had this same problem since April 2018 in my Buick Enclave. I have called Samsung (several times), my carrier (several times), and taken my vehicle to the dealer. I travel a great deal for business and depend on the hands free option.  No one has solved the problem yet. I recently did another factory reset and am in the process of adding back apps one at a time. I discovered that the Fitbit app was the one causing the problem. After installing the app it would not connect to my Buick at all. I tried the solution provided by Fitbit (turning off always connected) and my phone still will not auto connect to my vehicle, but I can manually connect now. UPDATE:  Phone won't connect to vehicle bluetooth at all this morning. Had to remove the Fitbit app (AGAIN).

 

Fitbit really needs to do something about this and soon! I have purchased two Fitbits and was considering a scale, but if this continues, I will purchase another device that is not so problematic and let people know what poor customer service Fitbit has. Please help!

Best Answer
4 REPLIES 4

‎07-18-2018 05:52

‎07-18-2018 05:52

Anyone have any ideas? This is getting so frustrating. 

Best Answer

‎07-29-2018 21:23 - edited ‎07-30-2018 05:50

‎07-29-2018 21:23 - edited ‎07-30-2018 05:50

Fitbitters, anyone have a resolve to this? Still having same issue with my 2016 Enclave, and it's definitely the Fitbit app. I have removed it from my phone, and car connects fine. But that renders my Fitbit useless. The minute I download the app again, my car disconnects. For someone who drives and takes conference calls in my car daily, this is getting beyond old.

Best Answer

‎08-05-2018 07:49

‎08-05-2018 07:49

UPDATE: I called Fitbit Customer Service and they were all but useless. The person I talked to kept talking over me and giving me solutions I had already tried, but she wouldn't let me say so. She just kept talking over the top of me. Then she finally said that nobody at Fitbit had ever heard of this problem and I had a phone software problem. I finally just gave up. 

Best Answer

‎08-06-2018 10:19

In response to gckeller77

‎08-06-2018 10:19

Same here. Also with 2016 Enclave, using a Galaxy S9. My Fitbit is about to go in the trash if it's going to keep my car from auto-connecting. 

Best Answer