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Fitbit Ionic and Kindle phone and Kindle Fire compatibility

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‎02-16-2019 07:33 - last edited on ‎02-18-2019 06:23 by Moderator Alum

‎02-16-2019 07:33 - last edited on ‎02-18-2019 06:23 by Moderator Alum

My ionic used to sync with my kindle phone and new kindle fire but not anymore. Now the app on my phone has the option to link replacement ionic but leads me round in circles back to the same initial page.

 Bloody frustrating!

 

Moderator edit: Updated title for clarity

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‎02-18-2019 06:21 - edited ‎02-18-2019 06:22

‎02-18-2019 06:21 - edited ‎02-18-2019 06:22

Hi there @ToniSW, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that you're no longer being able to sync your Ionic with your Kindle phone and Kindle Fire. I'd like to help you out.

 

The main reason why you might not be able to get your Ionic to sync is because these two devices are not compatible for syncing with Fitbit. I can suggest checking this list of compatible devices to know which phones are fully compatible for you not to have any problems when getting your tracker to sync.

 

Hope this helps. If you need more help, feel free to let me know!

 

PS. I'm moving your post to the Android app board for categorization purposes.

Ferdin | Community Moderator, Fitbit

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