Fitbit Luxe not syncing

[Ld63]

I have tried everything suggested a few times and still not syncing

Turning of phone

Deleting fitbit app and re-unstalling

Turning Bluetooth off and on, but it still cannot find fitbit 

Please help

[Julia_G]

Hi, @Ld63 , sync problems are not uncommon and usually resolve themselves spontaneously.  One thing to note - your Bluetooth settings will not ever be able to find your Fitbit - it has to be done through the Fitbit app.  

I find the quickest way to force a sync is simply to log out of your Fitbit app and then log back in again (be sure you know the email address associated with your account and your password!).  A restart of the Fitbit can also help.

If that doesn’t solve the issue, I would recommend carefully working through the steps suggested in this help article , except that I never recommend removing the device from your account, because if that does not solve the problem your phone may not be able to find the Fitbit at all.