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Fitbit Not Pairing with Galaxy S10E

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‎09-18-2021 11:25 - last edited on ‎09-20-2021 07:06 by Fitbit Moderator

‎09-18-2021 11:25 - last edited on ‎09-20-2021 07:06 by Fitbit Moderator

I cant seem to pair with my Samsung Galaxy S10E. It's trying and even did an update on the version for fit bit .I can see it's on and wrking, but not pairing to the phone 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-19-2021 05:40

‎09-19-2021 05:40

This happened to me too. Fitbit tech support couldn't help and as they already replaced my Fitbit due to previous issue all they would do is offer discount on yet another useless device! If you google/look at messages here you'll discover as I have that many Fitbits stop working after updates or suddenly stop syncing! 

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‎09-19-2021 21:11

‎09-19-2021 21:11

I had this same situation happen. I feel like I should have my fitbit fixed. I shouldn't have to purchase another device... I'm so frustrated 

 

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‎09-20-2021 07:16 - last edited on ‎08-26-2024 11:06 by Fitbit Moderator

In response to Caittylou

‎09-20-2021 07:16 - last edited on ‎08-26-2024 11:06 by Fitbit Moderator

Welcome to the Fitbit Community, @Alicianewfit, @Caittylou and @Janeh81.

@Alicianewfit and @Caittylou Are your Fitbit devices having trouble syncing with your phone or are they having trouble to pair with your phone's Bluetooth? You can try the troubleshooting steps from this help article to solve any syncing difficulty.

@Janeh81 I see where your frustration is coming from. Your feedback is appreciated, Fitbit is always working to improve its products and services provided. Each case is reviewed individually and the solution that's being given is based on the Fitbit Warranty.

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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