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Fitbit Not Syncing

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‎01-30-2019 08:41

‎01-30-2019 08:41

I've had a Charge 3 since Christmas. It has never been easy to sync, and I've gone through a lot of restarting bluetooth, resetting, on-off all day connectivity etc. Since Jan 25. it's gotten worse.  Now my charge 3 has not fully synced for 2 days.

 

I went through steps after searching the forum here.  I asked my phone to start over with Charge 3, and that worked up until I got the 4 numbers (found your tracker).  Then it would not connect.  Connectivity seems spotty, since it will partially sync; find my tracker but not finish pairing.

 

I have removed other bluetooth devices from my phone.  

 

Then, I tried to rejoin.  I had to do so under another email because it would not let me under my original.  But it didn't work anyhow.  Same thing, up to a point, then wouldn't finish.  So I think that connecting is not an issue, but staying connected long enough perhaps is the issue.

 

Any help much appreciated.  Do I need a new Charge 3?  Can I return this for another?

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‎01-30-2019 08:43

‎01-30-2019 08:43

Forgot to mention - also not keeping correct time.

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‎01-30-2019 10:31

‎01-30-2019 10:31

UPDATE!!

After spending the morning trying and retrying, I was finally able to fix the Fitbit.

 

I walked through the steps of replacing my Charge 3 on my phone.  Like the other times, it would get so far and then quit after I punched in the 4 numbers. I was ready to give up and return my Fitbit, but tried one more time!!  This time it worked!!  Oh, and I prayed over it.

 

Back to the correct time and everything!!  YAY and PRAISE THE LORD!!

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