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Fitbit OS 2 Update Fail

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‎03-21-2018 04:17

‎03-21-2018 04:17

My wife and I both have Ionics and LG V30 phones. Have tried multiple times to upgrade tracker software to OS 2 to no avail. Update will not complete and displays message of "Update Failed" in app notification. Have tried updating over wi-fi and cellular data. Any ideas?

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Accepted Solutions

‎03-22-2018 15:26

In response to nesscara

‎03-22-2018 15:26

I finally got both of ours to update. It required a deletion and reinstall
of the app and enabling location services upon reinstall.

View best answer in original post

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7 REPLIES 7

‎03-21-2018 13:42

‎03-21-2018 13:42

Same here

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0 Votes

‎03-22-2018 12:13

In response to ergarry

‎03-22-2018 12:13

My update wouldn't work unless the fitbit was plugged in/charging

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‎03-22-2018 14:00

‎03-22-2018 14:00

I turned my watch off and then back on again. I alao made sure it was charging. It worked after that. 

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‎03-22-2018 15:21

‎03-22-2018 15:21

Hello all, after trying to update since Monday  with no luck, today I was finally able to update.  I decided to do a factory reset to my ionic and that worked for me.

 

Best Answer

‎03-22-2018 15:26

In response to nesscara

‎03-22-2018 15:26

I finally got both of ours to update. It required a deletion and reinstall
of the app and enabling location services upon reinstall.
Best Answer

‎03-22-2018 18:11

In response to GeneShu

‎03-22-2018 18:11

Had it hang all night seems like a hug issue would be nice for fitbit to respond about this

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‎07-22-2018 07:47

‎07-22-2018 07:47

anyone had issues of the phone app not finding the watch when searching to connect for the OS update?

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