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Fitbit One isn't working, it went blank

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‎08-11-2018 06:46

‎08-11-2018 06:46

My Fitbit One quit.  Screen is blank.  I tried charging it with no luck.  I tried plugging into my computer, pressing the button for 10-12 seconds, taking it out and pressed the button again with no luck.  My One isn't under warranty.  Last month I had a problem with my Blaze.  It took 45 mins during a Fitbit chat to resolve that problem, not syncing.  I had to delete the app on my Droid phone and re-install.  I may try that again.  What is happening with Fitbit and Droid phones??

Thank you.

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5 REPLIES 5

‎08-12-2018 08:46

‎08-12-2018 08:46

Welcome to the Forums  @BapsFB! 

 

Thanks for bringing this up.

 

I have a couple of questions:

  • Is your One turning on at all when it is on the charging cable?
  • When did this issue start happening?
  • What phone are you using?

As for the Blaze situation, has this continued to happen since the last time it happened or was it resolved?

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-12-2018 19:25

In response to LanuzaFitbit

‎08-12-2018 19:25

Hello,. My One does nothing on and off the charger.  This started 5 days ago.
I have a Android phone.
My blaze only sync once a day. I try to sync it and it doesn't sync.  The resolution last time this happened, last month, I had to uninstall and reinstall Fitbit on my phone.

Sent from my Verizon Wireless 4G LTE Droid
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‎08-13-2018 08:50

In response to BapsFB

‎08-13-2018 08:50

Hello @BapsFB.

 

Thanks for reaching back!

 

I'd like to ask you, what Android phone are you using?

 

As for the One issue, our support team should be getting in touch with you shortly. Please keep an eye on your inbox or spam boards. 

 

As for the Blaze, please follow these steps to help your Blaze to sync once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-23-2018 07:56

‎08-23-2018 07:56

This exact thing happened to mine. I just got off of the phone with customer support, with no resolution. I was offered a discount on another device! This was my second One. Very disappointed! 

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‎08-26-2018 09:19

In response to SScharrer

‎08-26-2018 09:19

Welcome to the Forums @SScharrer.

 

Please do keep in mind the Warranty policy and that every situation is handled separately in a case by case basis to determine the situation.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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