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Tracking walks accuracy

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‎08-22-2018 18:37 - last edited on ‎08-23-2018 07:55 by Fitbit Moderator

‎08-22-2018 18:37 - last edited on ‎08-23-2018 07:55 by Fitbit Moderator

I just switched phones from IOS to Android. I can't get my Android to accurately track my walks. Any suggestions?

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎08-23-2018 08:10

‎08-23-2018 08:10

Welcome to the Forums @RenaeG.

 

I'd like to ask some questions to better understand what is going on:

  • How are they not accurate? 
  • Are you using GPS or letting your Fitbit track automatically?
  • What Fitbit are you using?

Look forward to your reply so that I can find the best way to move forward.

 

Let me know if there are any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-23-2018 09:48

In response to LanuzaFitbit

‎08-23-2018 09:48

I have a charge 2,  my steps and actual stats are recorded but my map to track my walk doesn't show it. I have used it for 2 years on my old phone and can't figure it out on this phone. I try tracking through the fit bit app.

Sent from Yahoo Mail on Android
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‎08-26-2018 09:21

In response to RenaeG

‎08-26-2018 09:21

Hello @RenaeG.

 

Thanks for letting me know that it is the maps that won't show. Please know that our team is aware of the situation and it is being looked into. The moment we have any news on the situation we'll be sure to let everyone know.

 

If you have the time, maybe you could visit one of our Discussion boards, lots of topics to talk about with other users.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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