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HR not showing on dashboard and no HR graph

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‎08-25-2018 19:06

‎08-25-2018 19:06

I have a Samsung Edge 7.  The HR is not showing on the dashboard nor am I getting the HR graph.  It all worked yesterday, but not today.  I went to the Google Play Store and updated to version 2.77.  Did not resolve problem.  Any ideas? 

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Accepted Solutions

‎08-26-2018 08:59

‎08-26-2018 08:59

Welcome to the Forums @Bridger.

 

Thanks for updating the app to try and fix this situation.

 

It is possible that the app didn't properly download all information from the servers. In that case I'd recommend that try to log out and force close the app. Then, open the app again and log into your account. That should help to get your Fitbit to sync and work correctly again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

Best Answer
2 REPLIES 2

‎08-26-2018 08:59

‎08-26-2018 08:59

Welcome to the Forums @Bridger.

 

Thanks for updating the app to try and fix this situation.

 

It is possible that the app didn't properly download all information from the servers. In that case I'd recommend that try to log out and force close the app. Then, open the app again and log into your account. That should help to get your Fitbit to sync and work correctly again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎08-26-2018 09:48

In response to LanuzaFitbit

‎08-26-2018 09:48

Worked like a charm. Thank you.
Best Answer