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Fitbit One not pairing with Galaxy S7

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‎01-22-2019 04:30 - last edited on ‎01-23-2019 09:22 by Fitbit Moderator

‎01-22-2019 04:30 - last edited on ‎01-23-2019 09:22 by Fitbit Moderator

My Fitbit One is not pairing with my Samsung Galaxy S7

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎01-23-2019 09:59

‎01-23-2019 09:59

@wendy-w Welcome! It's great to see you around! Sorry to hear that your Fitbit One isn't syncing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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