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Fitbit One not syncing have a LG Stylos 4

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‎10-22-2018 17:27 - last edited on ‎10-23-2018 06:03 by Fitbit Moderator

‎10-22-2018 17:27 - last edited on ‎10-23-2018 06:03 by Fitbit Moderator

all of a sudden today after charging my fitbit won't sync. Tried reinstalling the app, restarting both the fitbit and my phone still nothing any ideas??

 

 

 

Moderator edit: Format

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4 REPLIES 4

‎10-23-2018 06:05

‎10-23-2018 06:05

Welcome to the Forums @KerrieBurg.

 

This might be happening because the LG Stylo 4 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone. It could be that some update caused further optimization issues and this is why this happened.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎10-23-2018 07:42

In response to LanuzaFitbit

‎10-23-2018 07:42

Thank you

Sent from my T-Mobile 4G LTE device
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‎10-25-2018 07:15

In response to KerrieBurg

‎10-25-2018 07:15

Hello @KerrieBurg.

 

You are welcome. If you have the time, maybe you could try supporting this suggestion to add the Stylo 4 to the list. You can vote for it or comment on it to show your support. Be sure to also read the FAQ to better understand how that board works.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎11-14-2019 09:44

In response to LanuzaFitbit

‎11-14-2019 09:44

Its been years since you guys said FitBit would add the newest LGphone stylo 4. This is ridiculous as I have invested hundreads on my fit bit and accessories. For black Friday I want to upgrade again yet 2years after im still wait for my phone to be compatible

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