Fitbit Return

[AaravTuli]

My Fitbit is new and I got it as a gift on October 26th, but with barely any usage, the strap immediately broke and the Fitbit fell and the screen cracked a little in the corner. This was after nearly no usage and should not have happened. Is there any way that I can get my screen or Fitbit replaced or fixed? Please help me I have had a Fitbit for nearly 7 years and am a constant customer. This is the first time my strap has ever failed

[Odyssey13]

Hi @AaravTuli 

try getting with customer support. There are no repairs for these devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options