Fitbit Sense issue adding new device

[Ecookie43]

Have a Galaxy A20. Android V11. Trying to add fitbit sense to the app. Get the pairing number from sense put it in and after a while get a error has occurred.  Have tried everything and it will not add to the fitbit app.

[LZeeW]

Hello @Ecookie43 and welcome to the Community.  There is a current syncing issue for some Android users.  This might be your issue.  I moved your post to the Android app forum, because I think it is a better fit for your issue.  Please check back on the Android app forum for updates.

[RiekoC]

Hello @Ecookie43 

As @LZeeW  mentioned, there has been an on-going issue on the Fitbit side that affected syncing and pairing with the Fitbit app.

From what I'm seeing, the newest Android Fitbit app update, version 4.28.3, has resolved the syncing & pairing issue for most users. I can't say all users yet since I haven't had a chance to check all the threads about the syncing issues.

If you haven't updated your Fitbit app yet, please check the Play Store and install the update once it's available to you.

Let us know if you're still experiencing a syncing/pairing issue after installing version 4.28.3.