Fitbit Surge not compatible with Samsung Galaxy s6 Edge +?

[ghudgins60]

I have the Galaxy s6 Edge + and it tries to pair with my Surge. I get an "unable to communicate" message on my phone. Is it not compatible with the Edge +?

[SantiR · Accepted solution]

@ghudgins60 Welcome to the Fitbit Community! I was checking the list of supported devices and was able to find the Galaxy S6 Edge. However, the Galaxy S6 Edge + is not listed yet. That is the reason why is not communicating. I'm pretty sure a version for the Galaxy S6 Edge + will be out soon. In the meanwhile, you can use any computer to sync it. 

Thank you for your patience. Let me know how it goes! 

[Cathy419]

Believe it or not, I got it working. Everything is good with my Surge now.
Thanks for replying!

[TarinFitbit]

That is great @Cathy419! Remember that you can also take a look on our Discussion Board where you can find a lot of tips and information to hit your goals.

Enjoy the rest of the week!

[Cathy419]

Sorry, but this is not me. You all are getting the wrong person on these
posts.

[TarinFitbit]

Hey @Cathy419, sorry for the mistake! I saw your previous post and I thought it was you.

I'll be around if you have questions.

Enjoy the rest of the week!

[kierb]

How did you get it to work ughhhhhhh! Im dying here
.i was sent a new one bc the customer service rwp thought it was faulty

[SantiR]

@kierb Welcome to the Fitbit Community! What kind of cellphone device you have? Check the list of supported devices to double check if yours is supported. If you have received the new tracker; make sure to follow the replacement setup steps to activate it and also for you to not loose any previous information.

Keep me posted! 

[TarinFitbit]

Hey @kierb! In addition to @SantiR's post, try restarting your tracker before the set up process. 

Enjoy the rest of the week!

[Mamadey]

I just bought the blazeandblue@gmail.com yesterday and everything seems to work except the call/text notifications. Is there still no compatibility with the s6 Edge +?

[Mamadey]

*that's Blaze

[SantiR]

@Mamadey Welcome to the Fitbit Community! I was taking a look at the list of supported devices and I wasn't able to find the S6 Edge + listed there as of yet. I'm pretty sure it will become a supported device soon. You can set up and sync using a computer or another supported device. 

In the meanwhile, I recommend to post this request on the Feature Requests Board. That way users can vote for the idea and make it popular for it to be implemented faster! 

Hope this helps. Happy stepping! 

[Ashers88]

I'm having a problem where my dancing galaxy s6 edge can't find my surge tracker. Fitbit sent me a replacement as we thought it was faulty but the new one has arrived and same problem! Tried connecting with my galaxy s5 (company handset) and works no problem! What's going on? It worked until a couple days ago....

[shipo]

Did you per-chance upgrade your Galaxy S6 to Android version 6.x?  If so that's probably your issue.