ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@ghudgins60 Welcome to the Fitbit Community! I was checking the list of supported devices and was able to find the Galaxy S6 Edge. However, the Galaxy S6 Edge + is not listed yet. That is the reason why is not communicating. I'm pretty sure a version for the Galaxy S6 Edge + will be out soon. In the meanwhile, you can use any computer to sync it.
Thank you for your patience. Let me know how it goes! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@ghudgins60 Welcome to the Fitbit Community! I was checking the list of supported devices and was able to find the Galaxy S6 Edge. However, the Galaxy S6 Edge + is not listed yet. That is the reason why is not communicating. I'm pretty sure a version for the Galaxy S6 Edge + will be out soon. In the meanwhile, you can use any computer to sync it.
Thank you for your patience. Let me know how it goes!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
That is great @Cathy419! 
Remember that you can also take a look on our Discussion Board where you can find a lot of tips and information to hit your goals.
Enjoy the rest of the week!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey @Cathy419, sorry for the mistake! I saw your previous post and I thought it was you. 
I'll be around if you have questions.
Enjoy the rest of the week!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@kierb Welcome to the Fitbit Community! What kind of cellphone device you have? Check the list of supported devices to double check if yours is supported. If you have received the new tracker; make sure to follow the replacement setup steps to activate it and also for you to not loose any previous information.
Keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey @kierb! In addition to @SantiR's post, try restarting your tracker before the set up process.
Enjoy the rest of the week! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer
