01-31-2016 18:13
01-31-2016 18:13
Answered! Go to the Best Answer.
02-01-2016 12:30
02-01-2016 12:30
@ghudgins60 Welcome to the Fitbit Community! I was checking the list of supported devices and was able to find the Galaxy S6 Edge. However, the Galaxy S6 Edge + is not listed yet. That is the reason why is not communicating. I'm pretty sure a version for the Galaxy S6 Edge + will be out soon. In the meanwhile, you can use any computer to sync it.
Thank you for your patience. Let me know how it goes!
02-01-2016 12:30
02-01-2016 12:30
@ghudgins60 Welcome to the Fitbit Community! I was checking the list of supported devices and was able to find the Galaxy S6 Edge. However, the Galaxy S6 Edge + is not listed yet. That is the reason why is not communicating. I'm pretty sure a version for the Galaxy S6 Edge + will be out soon. In the meanwhile, you can use any computer to sync it.
Thank you for your patience. Let me know how it goes!
02-01-2016 16:27
02-01-2016 16:27
02-02-2016 13:21
02-02-2016 13:21
That is great @Cathy419! Remember that you can also take a look on our Discussion Board where you can find a lot of tips and information to hit your goals.
Enjoy the rest of the week!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
02-02-2016 16:38
02-02-2016 16:38
02-03-2016 11:11
02-03-2016 11:11
Hey @Cathy419, sorry for the mistake! I saw your previous post and I thought it was you.
I'll be around if you have questions.
Enjoy the rest of the week!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
02-03-2016 16:21
02-03-2016 16:21
02-04-2016 05:59
02-04-2016 05:59
@kierb Welcome to the Fitbit Community! What kind of cellphone device you have? Check the list of supported devices to double check if yours is supported. If you have received the new tracker; make sure to follow the replacement setup steps to activate it and also for you to not loose any previous information.
Keep me posted!
02-04-2016 13:33
02-04-2016 13:33
Hey @kierb! In addition to @SantiR's post, try restarting your tracker before the set up process.
Enjoy the rest of the week!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
05-02-2016 06:05
05-02-2016 06:05
05-02-2016 06:06
05-02-2016 06:06
05-03-2016 10:41
05-03-2016 10:41
@Mamadey Welcome to the Fitbit Community! I was taking a look at the list of supported devices and I wasn't able to find the S6 Edge + listed there as of yet. I'm pretty sure it will become a supported device soon. You can set up and sync using a computer or another supported device.
In the meanwhile, I recommend to post this request on the Feature Requests Board. That way users can vote for the idea and make it popular for it to be implemented faster!
Hope this helps. Happy stepping!
06-30-2016 13:33
06-30-2016 13:33
06-30-2016 13:57
06-30-2016 13:57
Did you per-chance upgrade your Galaxy S6 to Android version 6.x? If so that's probably your issue.