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Fitbit Surge not syncing

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‎05-21-2018 13:15

‎05-21-2018 13:15

My Surge stopped auto syncing with my Galaxy S8 and now I  can't get it to manually sync

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‎05-21-2018 23:47

‎05-21-2018 23:47

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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