Fitbit Today crashing on Pixel Watch 3

[kahern94]

When I open Fitbit Today on the PW3, it will close immediately.

I have uninstalled and reinstalled the watch app and made sure the watch and phone have the most recent update.  

[RiekoC]

Hello @kahern94 

Sorry to see you're having issues with the Fitbit Today app on your Pixel Watch 3.

By any chance did you restart the watch after uninstalling & re-installing the Fitbit today app? If not, that would be a good start. If that doesn't work, you might consider trying a factory reset on your Pixel Watch and see if that resolves the problem.

I'm going to check with my colleagues about your issue and see if they have any other suggestions.

[kahern94]

I did a full reset of the watch and Fitbit Today still closed after a few seconds

[WSteenstra]

I have the exact same issue. I read on Reddit that making a new google account for the Fitbit app help some people but that didn't o it for me.

I also tried rebooting, resetting the app, resetting the watch, reinstalling, reconnecting to my phone app. Nothing helped.

[Cyclefan]

Same issue...

[psycholasers]

I'm having the same issue of Fitbit app crashing.

[SunsetRunner]

I had the same issue. I read on redit that the reason is that I linked my old Fitbit account with Google. 

So I made a new Google account for fitbit and now it works perfectly.

[WSteenstra]

Read it too, unfortunately for me, my Google account is new and I never had a Fitbit account.

[Danielronge]

I habe the same issues, all "Fitbit today" apps/screens close down after few seconds,

I can see that it load and have data, but I can't read it because it close down so fast. 

Fitbit training works fine, I can use it for running.

I have try everything, reinstall on both phone and watch, restarts, clear Catches and everything I could find online there maybe should help, nothing had worked yet, 

Fitbit, please help 🙂 

[fooltothink]

Same issue here today

[RiekoC]

Hello @kahern94 @fooltothink @Danielronge @WSteenstra @SunsetRunner 

I'm going to see about escalating this issue. If I get any updates, I'll report back.

[RiekoC]

Hello @kahern94 @fooltothink @Danielronge @WSteenstra @SunsetRunner @Cyclefan 

I'm not sure that this will work, but there are some troubleshooting steps to try from a Pixel Watch PE:

• Clear the storage (clears cache, too) for the Fitbit app on the watch
• Force stop the Fitbit app on the watch
• Restart the watch

If you haven't already done so, check the Play Store app on your watch and make sure you have the most current version for the Fitbit app. 

I am still trying to escalate this and will let you all know when I get a response. 

[Cwsox5150]

Seems like it's a huge common issue since August for a lot of people fit bit really needs to fix it. Nothing seems to rectify it. Tried everything. Fit bit please get on it... 

[fooltothink]

Seems to be resolved for me today. I didn't do anything different. The app just stopped crashing shortly after opening it. Well done to whoever sorted that on the back end 😊 

[Danielronge]

Hi, it started to work for me this morning.

I haven't done anything yesterday or today, so after not had work for almost one week, is seems to work now? 

Had there been a update? Or is it something with data collection there has to have some days to collect enough data before it work?

[Cyclefan]

It works for me suddenly this morning. One other thing - last night I did do a Google takeout to export my fitbit account data, in case I needed do delete and re-create a fitbit account today. However, today in the morning it was working just fine (fitbit today opens on Pixel Watch 3 and does not crash after 5 seconds) ...

[psycholasers]

My fitbit app isn't crashing anymore, thanks!

[halfamil]

Please include me in this as well. I have been having this issue since the first day I put the Pixel Watch 3 on my wrist. 

Thanks

[RiekoC]

Hello @halfamil 

The other users who reported this issue are now reporting that the Fitbit app is now working for them, without having to do any troubleshooting.

You might need to wait a bit longer to see if the Fitbit app will work without crashing. If you want, you can try the troubleshooting steps in my earlier posts.

[RiekoC]

Hello @psycholasers , @Danielronge , @Cyclefan , @fooltothink 

Thank you for letting me know that the Fitbit app is no longer crashing when you open it from your Pixel watch. Hopefully, this means the problem is fixed and the other users will have similar success.