Fitbit Versa 2 not syncing

[OldParkwalker]

Versa2 is not syncing with my Android phone. I’ve followed all suggestions. Sometimes is is about half my steps, other times it appears to show a cumulative total. Today it shows 119000+ steps!

Moderator edit: Subject for clarity.

[Guy_]

Hi @OldParkwalker - first thing to try is

Logout of the Fitbit App, clear the storage cache and force stop it and swipe off the active window.

Restart the phone and watch and sync fully as seen by the green status bar at the top of the app..

This may cure it.

[Rich_Laue]

@OldParkwalker do you have Mobile Track enabled? People have been ocaisionly experiencing many many extra steps 

[OldParkwalker · Accepted solution]

Thank you I’ll see what I can do

Thank you I’ll look

I followed your advice without success. Today I decided to take my Fitbit back to Where I bought it from. I changed the bracelet back to the original one . It starting syncing correctly. Don’t ask me why!

[RodrigoMFitbit]

@Rich_Laue @Guy_ Thanks for your help!

@OldParkwalker Thanks for reaching out about the Versa 2 not syncing. I am glad to read that everything is back to normal. 

I wish you a lot of fun with your Versa 2. Have a nice day!