Fitbit Versa constantly losing connection with Android

[Dmadassa]

I am about ready to return this VERSA even though the concept is great. I have had to disconnect, reconnect, get uninstall app, reinstall app, unpair, pair, etc., etc. I lost connection every 30 minutes today! Is there a fix or return for money back? I cannot see any results to FIX this problem. Can anyone provide a SOLUTION?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @Dmadassa, it is good to see you here in the Fitbit Community and my apologies for the late response. Thank you for mentioning the steps you have tried on your own and I'm wondering if the issue persists. 

Have you tried to use the options to keep connected your Versa with your phone. To give you more context, Depending your phone, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

Make sure your phone is listed as compatible. Some mobile phones that hasn't been confirmed as compatible, may present some unexpected behaviors. The full list of compatible devices with confirmed compatibility can be found at fitbit.com/devices.

As a matter of review, I would like to share also the following article: Why won't my Fitbit device sync?

See you later and hope this helps.

[ibehry]

Got the same problem with my Samsung j5 duos. Syncing is 90% not working. I've got an iPad 2017 which works like a charm with the fitbit versa. Very annoying situation. All the tips below are not working at all. 😞

[RobertoME]

Welcome aboard to the Fitbit Community @ibehry. I appreciate the feedback regarding the issue you are experiencing at the moment to sync.

Compatibility it's an important matter at the moment to sync. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

At the moment, this is all the information available regarding compatibility. However a new version of the Fitbit app has started to roll out, which contain stability improvements and security patches. This version is being gradually released, scheduled to be available for all our Android users. If you are not able to see this update, try to review your Google Play store at a later time, in order to install this new version. For more details you can review this post.

See you around!

[Dmadassa]

Thanks. Been a pleasure won't jump the gun on new Fitbit products again...I bought a new cell which then made product non functional. VERSA has been returned. Waiting for my credit. Happy with the Charge 2 except I wish it was waterproof like the Alta and Versa.

[Dmadassa]

Thanks. Been a pleasure won't jump the gun on new Fitbit products again...I bought a new cell which then made product non functional. VERSA has been returned. Waiting for my credit. Happy with the Charge 2 except I wish it was waterproof like the Alta and Versa.

Same exact response from 2 other Fitbit staff. Cut and paste.

[PcSam]

I use Huawei P20Pro. It's very difficult /slow to sync. While i was running and I want to connect my versa to my phone,but it didn't connect. 

[RyanKemp]

Same phone and same issue here

[Eileen-J]

iPhone 8+  Lastest iOS...  Never had this problem with Charge 2 or prior unit with connections...

We've attempted all the posted fixes:   Check for iOS and APP updates, Restart Versa, Restart iPhone, Remove Charge 2 from fitbit app...

Symptoms:  Connects, Disconnects, Connects, Disconnects...... Repeat.

But ever since Versa, which I would love to like, I've been having connection problems...

We've talked to Support and it immediately connected while on phone with him, so, we suspect that they know of a temporarily fix...  Hopefully they will create new APP or Firmware to fix this, as by just doing a search on "Versa Connection Problems" we realized we are not alone with this issue!!!

If you want some Public Relations------ Once you discover the issue -- Admit to it, and then come out with a fix that works!

[cherryred77]

Same problem with Huawei Mate SE.  Tired of syncing and reconnecting again and again and fiddling with Bluetooth settings on the phone,  thinking of returning the watch now. 

[GasparTK]

Same problem with Lumia 950 + Versa; Lumia 950 xl + Versa (I know Lumia is not an android - the problem is the same). If we have Bluetooth enabled in the phone - Bluetooth connection is active up to 2 hours. Later, the phone does not find Versa. Versa restart and connection again active - for 2 hours.

[Mr.Clean]

• Ok, so my Kyocera DuraForce Pro 2  (Android 8.1.0) isn't on the list. 

That said, neither was my DuraForce Pro (1)

I have Paring with "Versa" and "Versa (Classic)" but in order to get any notifications or (of course) Music Controls I have to re-pair the (classic) mode.  

The (Classic) mode will disconnect within a very few minutes (but lets me sync during that time)

I show no "connected" status from the Settings interface unless in the brief period of post (re)pairing.

Once (Classic) disconnects, I no longer get Notifications.

Power cycling does not fix this.

I have all "always connected"/constant sync options enabled.  

I looked into the BtLE vs Bt Classic possibility, but given my multiple paring but dropping connection issue, even after a dual restart (and factory reset of both devices) that doesn't seem to be the issue.

I also note that in the Settings/Bluetooth Connections screen, the options cycle from Pairing to Off to On rather than from Paring to On to Off.  Why is that?  After done paring, I want Bluetooth to be On not Off.  That sounds like a fairly easy Versa OS patch...

[E2dina]

Mine used to stay connected. Now for the last two weeks it's constantly losing Bluetooth connection with my iPhone. Why? I already did what you suggested. 

[Smokester]

I used their chat feature for the very same problem.  He could not help me but promised my problem would be escalated and I would hear back via email.  That was a week ago.  Nothing.  Very disappointed in the lack of support.

[Dgraham666]

Im having same issues

[E2dina]

My issue has been resolved. I did not do anything. I believe they did an update that fixed the problem. However no one ever responded to me.

[Smokester]

I've now been getting pretty frequent emails from them.  They want me to update the firmware but no update is available.  And the app in the play store shows it was last updated on 5/22.  The tone now is that I don't know how to do the update.

[Smokester]

Update from earlier today.  I did get an update thru the Play Store but it never showed as available in the Fitbit app.  I have installed it but won't be able to test it for awhile.

[Pandagirl]

I have done all of those things. Still does not stay connected. The time it loses the connection most is at night, during the time I am asleep. Every morning I have to do everything I can think if, many times, to restore connection. This is so annoying, and I am about ready to go back to my Blaze. The other thing I hate about the versa is how hard it is to change the **ahem** bands.

[Back2nature]

Hi, what was the solution? Since July, I  have the same problem with a Google Pixel 3XL and my Versa. I finally reported it today and Fitbit Tech is now investigating my issue.