Fitbit Versa doesn't work

[its_lucietvrzo]

I have a problem with the clock versa. First, the time on the watch was delayed and the synchronization was not updated. Then they couldn't pair with the phone. I restarted my watch. It didn't help. I made the factory settings. But the watch still cannot pair with the phone. Now there is only the Fitbit sign on the clock. and information to run the fitbit app on my phone. The Fitbit app on your phone is turned on. And still the phone can't find a watch to pair. Can you advise?

Thank you Lucie

[Rich_Laue]

What do you mean by "pair with phone" @its_lucietvrzo 

What error message do you see?

Are you trying to setup the tracker through the Fitbit app? Not through the phones bluetooth? 

Yes doing the unnecessary factory reset will require you to run the add device routine 

[mmerlin]

Try the troubleshooting steps here

https://help.fitbit.com/articles/en_US/Help_article/1866.htm

[its_lucietvrzo]

Hello,

thank you very much for your answer.

Iam sending you the picture. What I see on my fitbit and on my phone. 

Fitbit watches cannot pair with the phone. I repeat it over and over again. And nothing. I do not see them. I tried to try it with another phone. Also nothing.

Thank you very much for your help. 1234