Fitbit Versa not syncing - Fitbit Community

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Fitbit Versa not syncing

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Mryan1988

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My fitbit will not connect when I go into running just keeps saying connecting without doing anything any tips???

Moderator edit: updated subject for clarity

Best Answer

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AlvaroFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

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@Mryan1988 Welcome! Thanks for being part of our Community!

Let me help you with your Versa not syncing with your phone. Which phone are you using? Is it compatible? You can try the following:

Go to your phone's bluetooth settings and remove all devices listed there.
Restart your phone and restart your device.
Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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Best Answer