Fitbit adding Calories Out to future dates

[OFTHEHILLPEOPLE]

 

Today is Monday, but the next three days are already saying over 1.8k Calories Out. Is this predictive or a bug?

[Akkk1202]

Hello I am having the same issue, calories are being added 3 days in future 

[Rixi]

Hello!

Anyone else had their FitBit app suddenly start pre-filling the calorie burn for future days?

I've never had this happen before but it's inputting the exact same number of calories for 5 days in advance (Currently Wednesday, predicting until Saturday this week). And then the calorie burned number for today isn't even matching the graph anymore so I don't even know if I can trust it to accurately tell me if I'm meeting my deficit.

I have already:
Force quit the app
Logged in and out again multiple times
Resynched the device
Restarted the phone
Shut the phone down and rebooted
Uninstalled and reinstalled the app

There is nothing in my settings that I can think to try or that seems relevant, so curious if anyone else has had this start to happen and if they've found a fix.

Thank you!

[DevonWalker]

My Charge 5 is showing a fixed 1,683 cals out on 3 days in the future - see first pic for example. It keeps doing this so when I log some calories tomorrow it will add a fixed 1,683 cals to Sunday.

Also the overall calc for calories out on all the days I entered foods is incorrect in the Food view shown in the pic.

The Energy Burned page on the app is correctly reporting the calories out.

I've tried deleting the calories data for the last week and this week - it didn't delete the data or fix the problem.

Any ideas? I really, really don't want to lose my history - particularly the step count as I've been using this for 2 years.

[J_25]

I have contacted Fitbit support today and they said it's a known issue and will be fixed in a few weeks! Few weeks! I'm tracking calories to lose weight so now I have no idea what I have consumed vs burned. Can you please tell me step by step what you have done to resolve this?

[Mikeiam]

Sadly the fix above seems to not have stuck. Back to the same issue this morning. 

A few weeks is really unacceptable. They should just roll back the update. 

I'm going to try contacting support and see if I can get a free month of premium since this feature is a paid one. 

[SunsetRunner]

I am having the same issue. Please fix this as soon as possible. It makes tracking calories very difficult which defeats the purpose of owning and using fitbit products in the first place.

[JScott1]

I have this issue as well, as of this past Monday morning (9-2-24). Any idea when it will be resolved?

[LZeeW · Accepted solution]

Hello @Rixi and welcome to the Community.  I suspect you use an Android phone.  This is a new bug in the Android app and Fitbit is aware.  There is no troubleshooting you can do to fix it.  You will need a Fitbit app update, but there is no timeframe for a fix.  

[Volcom203]

Same issue here 😞

[GillyD99]

Please can you fix ASAP. Its very annoying. Some of us are paying for premium service.

[Rixi]

Thanks so much for the info! I do indeed have an android phone.

Even if I can't fix it, at least now I know why it's happening. Much appreciated 🙂

[wlily424]

Chiming in just to say I'm also having this issue on Android. 

[wlily424]

Definitely agree, very annoying for this to be ongoing for several days. For anyone really, but especially paid. 

[SusanHD]

Can't help, but came here to look for the same answer, my app is also doing this. I have a Charge 4 so maybe an app issue not the watch. It's Wednesday as I write but app is showing 1,529 calories for the next three days.

[JScott1]

I just checked into my app to log a snack, and it appears that the issue is resolved.

[GillyD99]

Yes, mine appears fixed too. Thanks

[AZnobird]

I downloaded the 4.24 version, logged out, did the force stop, restarted my phone, logged back in.  Still having the same problem.  Was the fix in 4.24?  Suggestions?

[Whatever666]

Mine just fixed itself today. No reason I'm aware of, unless they did some
sort of "push" update or something.

Overall, it just lasted about 1.5 days. (broke 10K steps both days if that
might have anything to do with it).

Sorry that I cannot give you a better answer.

[AZnobird]

I just chatted with tech support and the fix for this will be after September 10th.  I downloaded the 4.24 version and it does not have the fix for this.  The problem I originally reported was that the food tracker Calories Out does not match the dashboard calories burned tile, which also included the future days calories out problem in the food tracker.

[Novaportan]

Mine is still not working. Exhibiting the same issues as everyone else.