Hi there @Debbycf, awesome to see you have joined the Fitbit Community! My apologies for the late response and I'm wondering how it goes? Is the issue still persisting?
Thank you for trying to turned Off and On your phone on your own. What additional troubleshooting steps have you tried? As a matter of review I'm going to share with you the following article: Why won't my Fitbit device sync?
Perhaps resetting the cache of your app will improve its functionality:
log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)
Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you later and hope this get you back on track.
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