help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit altea hr not communicating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2018 11:31

‎06-19-2018 11:31

I've tried every step on the why is my fitbit not syncing but it is still not communicating. It was running fine until a few days ago. Please help

Best Answer
3 REPLIES 3

‎06-20-2018 00:10

‎06-20-2018 00:10

In that troubleshooting guide it suggests restarting your fitbit. Unfortunately this is known to not always work so it might be worth trying that a few more times.

Best Answer
0 Votes

‎06-20-2018 00:22

In response to SteveH

‎06-20-2018 00:22

Tried 3 times already and still not working. Is there a service centre that can look at the Fitbit

 

Best Answer
0 Votes

‎06-20-2018 00:24

In response to Ajcoy01

‎06-20-2018 00:24

Fitbit don't have service centres. You might want to contact customer support who can advise of your warranty status and options: contact.fitbit.com

Best Answer
0 Votes