help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit and Health Connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2024 05:44

‎09-17-2024 05:44

I'm trying to sync my data with the Samsung Health app using Health Connect.  It says it's synced but some how only my heart rate is being sent to Samsung Health.  I've checked the permissions and cannot figure out what the problem is.  

Best Answer
0 Votes
2 REPLIES 2

‎09-17-2024 06:27

‎09-17-2024 06:27

@Najeerah  I moved your post to the Android app forum, a better fit for your issue.  I'm sorry, but I can't help you.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎09-17-2024 12:21

‎09-17-2024 12:21

Hello @Najeerah 

According the Fitbit Status Dashboard website, there's currently a service disruption for the Web API that started around 30 Aug 2024. The service disruption description states: "Some users may notice data discrepancies or syncing issues between 3P apps and Fitbit. Our team is currently investigating the root cause of the issue."

I believe this is the reason why you're seeing data discrepancies between Health Connect & Fitbit. As noted, the team is aware of the issue and is working on a fix. However, I haven't seen a timeline for the fix.

For now, I don't think there's any troubleshooting you need to do. Hopefully, it won't take too much longer for the problem to be fixed. The resolution can't come soon enough for all of us.

Rieko | N California USA MBG PE

Best Answer