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Fitbit and MFP connected, but neither syncs

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‎02-21-2017 09:03 - edited ‎02-21-2017 09:04

‎02-21-2017 09:03 - edited ‎02-21-2017 09:04

I've had both the MFP and Fitbit apps for the past couple years and they've always played nice together and synced info. Since upgrading my phone to the Samsung S7 edge, neither app syncs info anymore. I've tried uninstalling/reinstalling both apps and nothing helps. I can't get the MFP app to disconnect from Fitbit so I could try to reconnect. I reached out to MFP a couple months ago, but have not heard a reply, so I thought I'd try here. Any suggestions would be welcome! Thanks!

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‎02-21-2017 09:53

‎02-21-2017 09:53

I recently got a Fitbit and am having the same issue. I am hoping someone can help, as I have also contacted MFP and have not gotten any resolution!

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‎02-23-2017 15:49

‎02-23-2017 15:49

I'm having the same issue but i have an LG phone

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‎02-25-2017 07:00 - edited ‎02-25-2017 07:01

‎02-25-2017 07:00 - edited ‎02-25-2017 07:01

It's a rare day when I can answer my own issue! My problem was I kept trying to do things in the app. I had to go to the actual MFP website in order to disconnect the links between MFP and Fitbit and then chose to not track steps. I then went into the application manager (under settings) and did a "force stop" on both apps. Went back to the MFP website and re-linked the accounts and chose to use Fitbit to track steps again. Lastly, I restarted my phone. Today, the apps are finally syncing info again!

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