Blaze wont connect or do anything

[J-RAD]

I got a Blaze today, and when I took it out of the box and turned it on, and it had a screen that looked like static. The kind you would get on, say, a television. Then, it had a screen that was the Fitbit logo, and said "fitbit.com/setup."

I tried to connect it to my tablet. 

The tablet can "find" the Blaze, and when it asks for the 4-digit number, the Blaze doesn't show any number at all. I've tried restarting both items, and nothing has changed. 

I tried a service chat, and they were unhelpful, to put it in the best terms I possibly can. 

Do I have a defective device? I mean, I've had 2 products that didn't make it 6 months, so I'm inclined to question the quality and craftsmanship of the products. I'm leaning towards defective, until proven otherwise. 

Any help would be appreciated!

[USAF-Larry]

@J-RAD, did you put it on the charger to fully charge it before attempting the setup process?

[J-RAD]

It's been charged for hours, no change. It's defective.

[RobertoME]

Hello @J-RAD, I see you are new around, I'm glad you have joined the Fitbit Community. I wonder when you tried to set up your Blaze, the Fitbit logo was still on the screen instead of the 4 digits to complete the process?

Also I was in contact with support and I saw your case still is in process, so my recommendation is to continue the communication with them and make sure to provide all the details our team may require.

For any additional help you need keep me posted, I'll be around.