Fitbit app 3.37.1 for Android didn't fix my syncing issue

[SunsetRunner]

Still won't sync on my Android 9.0. Yes, I have done all of the previously suggested restart, reinstalls, etc, etc ad .

Moderator Edit: Clarified subject

[Hevbit]

Still unable to sync, I have uninstalled and reinstalled and now won't connect via Bluetooth and still won't sync up! So frustrating 

[SunsetRunner]

Sorry. Somehow I hit the best answer thingie and see no way to undo it.

[SunsetRunner]

Aw, sure. Now I find it...

[Rich_Laue]

I've moved yourkfthis thread about the Android app, out of the Sense hardware support. 

At the top of the Android Board, you will see the main thread on this problem that still has been determined. 

Please subscribe to the pinned thread for updates. 

[SunsetRunner]

HI @Rich_Laue . So glad you're here. Thank you for moving my thread for me. That was so helpful. Now, can you tell me what this means,

"At the top of the Android Board, you will see the main thread on this problem that still has been determined." 

Please tell me what has still been determined?

[Rich_Laue]

Back out one page, look at the top post on this board to find out the latest info. 

 

[ASusanto]

Same here. I have a OnePlus 8 Pro, which failed to pair  / sync with versa 3. Initial failure started after software update to v 3.37.

Have updated software to v 3.37.1. But still did not work.

I can still sync versa 3 with my old Samsung Galaxy S8 (running v 3.37), and my laptop.

I have started a topic under versa 3 to capture what I have tried, url is Versa 3 is still unable to pair with OnePlus 8 Pro... - Fitbit Community 

[Rich_Laue]

hi @ASusanto is your tracker still connected to its Fitbit account? 

If so, it should try and sync when the Fitbit app is opened. 

If you are having problems setting up the tracker through the Fitbit app, at what step does the failure occur? Any error messages? 

Remember, we can not pair a Fitbit device through the phones Bluetooth. 

[SunsetRunner]

What does this mean? "Remember, we can not pair a Fitbit device through the
phones Bluetooth. "

That is what is meant by "pairing" - through the Bluetooth on the phone.

[Rich_Laue]

Yes @SunsetRunner I know what pair means, but I know that with any Bluetooth Low Energy device, the user will not be able to pair the device through the phones Bluetooth. With the Fitbit tracker the pair attempt will be rejected and you are told to use the Fitbit app. Which is what you did last October when first setting up the tracker. 

The user must use the Fitbit app to setup the tracker to their Fitbit account. Once setup to their account, the Fitbit app will request permission to pair the tracker. 

Now if the user removed the tracker from the phones Bluetooth, simply open the Fitbit app. It may take a minute or two, but the app will request permission to pair the tracker. 

[SunsetRunner]

Thank you for the additional clarification, @Rich_Laue . As you may know, my Sense still will not connect to the app (3.37.1) on my phone so I have been grasping at straws. You guys keep telling me to go here:

Android app version 3.37.1 is now available - 01/2... - Fitbit Community

And I do go there hopefully but there is nothing new there. Please note that 3.37.1 does not help and does not fix my sync issues with my Sense and my Android 9.0.

[Rich_Laue]

I love how everyone is in hardware support, asking for help with their unknown phone. 

We really have no idea what phones where affected, my SG8 has not had a sync issue in 2.5 years. 

Their is another place we send people. 

[SunsetRunner · Accepted solution]

Hi @Rich_Laue . Thank you for your helpful response. It's good to see you here on these groups. Please note that I am posting in hardware support because YOU moved my thread here. I have posted my phone model and OS multiple times and it's also in the support ticket (39458095) that I opened a couple of days ago when FitBit first broke my app. I am getting no help from any of you except to send me to the same tired info that provides absolutely no help for the problem.

I understand that it's frustrating for you to have to read our posts but you are getting paid for it and at least you don't have the frustration of having paid over $300 for a device that no longer works because FitBit broke it and you can't get any help to get it fixed.

Sense version 14.128.4.17

Motorola Moto G6 (XT1925DL) running Android version 9.0 (the latest available)

FitBit app version 3.37.1

I have been here and have it memorized:

Why won't my Fitbit device sync?

I Have been here and there is nothing new:

Android app version 3.37.1 is now available - 01/2... - Fitbit Community

Again, I will stress that all was fine until two days ago when it suddenly quit syncing and I subsequently contacted support (twice).

[ASusanto]

Hi @Rich_Laue 

Thank you for replying to my post.

My tracker is connected to my Fitbit account and I always use Fitbit app to 'pair' / sync / connect with my versa 3.

When I open the Fitbit app on OP8P (OnePlus 8 Pro), a message appears at the top of the screen saying '... Gathering your data', but I don't see a line worming through from left to right as I used to see when it's working fine. It timed out, and popped up an error message 'Couldn't sync your Versa 3'.

Opening Fitbit app on SG8 behaves as expected.

I have been using OP8P since December last year, whilst keeping my old SG8 as a backup. (OP8P is a beautiful and fully functional high-end Android phone at a lower cost compared to S20, that is one of the reasons I chose this phone - I did not expect this was not listed under Fitbit compatibility list for Android phones.)
 
OP8P was working fine with the older Fitbit app version (3.36.1). It started failing to sync with my tracker following recent app upgrade (v 3.37). I have since followed the Fitbit Community posts on this issue that appears to have impacted who-knows-how-many Android phones (Android phones are so fragmented these days, made by umpteen manufacturers, some still running very old Android versions.)

[Rich_Laue]

We are no longer on 3.37 @ASusanto did you install 3.37.1 on Friday? 

As for the line, it was removed in the last few update. Gathering data and Syncing your (tracker name) and to the right, the battery level during the last sync. 

[ASusanto]

Hi @Rich_Laue 

I installed v 3.37.1 as soon as I became available in Google Play store. I have subsequently uninstalled and reinstalled several times on my OP8P.

On the app, it displays Version 3.37.1 (20243550). Fitbit notification on the phone says "Fitbit Sync Service - Las Synced: Unavailable". When I pressed this notification, it took me back to Fitbit app asking to "Bluetooth Pairing and Linking" and it timed out with an error, with a suggestion to either cancel or try again. I tried again, and it repeated the same cycle ending with the same error.

I am still keeping v 3.37 on my SG8 and have disabled auto-update for fear it will break my only working phone.

[Rich_Laue]

Remember to turn the SG8's Bluetooth off, if the phone is on and nearby. 

[ASusanto]

Thanks @Rich_Laue 

I always turn off SG8's bluetooth (and also log off Fitbit app on SG8) when I try my OP8P.

I only log on to Fitbit app on one of my devices and always have one of my phones' bluetooth activated at any time.

Looks like I just have to wait till next update is available. Alternatively, I can roll back to v 3.36.1, except I am not in a hurry to get it fixed, and I do not have much spare time.