Fitbit app couldn't sync my pixel watch

[VladySpidy]

Hi.

On Wednesday 01/22/2025 I updated the app and my sync is broken. Every time I try to sync pixel watch LTE with the app on my phone there is an error.

What I have done so far:

1. Reset the watch to factory settings

2. Re-installed the FITBIT app.

3. Gave additional permissions to the fitbit app

4. updated all apps on the watch

5. Installed previous versions of the fitbit app.

If you unlink the watch from the app and re-link it, it works and the app shows that synchronization has occurred. But it doesn't. No data is transferred to the app and further synchronization is not available. I also have a 0% charge on my watch. Please fix the error immediately, this is not acceptable and very seriously interferes with my struggle with excess weight.

Thank you

Translated with DeepL.com (free version)

 

 

 

[Aikkio]

Same problem.

In the app it says that the charge is zero (although it is not) and during synchronization an error occurs + sleep data is not saved. 

I've tried everything I can: reset the watch to factory settings three times, forced shutdown, cleaned cache and reinstalled apps a couple times; reconnecting wi-fi t and bluetooth doesn't help, everywhere installed current OS and app versions. I don't know what to do

[Gr4ndp4]

Hi, @Aikkio & @VladySpidy, you may find this thread helpful  Re: Can't sync Fitbit to the phone - Fitbit Community  . Let us know how you get on by posting here again.

Cheers

[CrisVillaFitbit]

Hello @Gr4ndp4 I appreciate your insight, thanks!

Hi @Aikkio @VladySpidy, welcome to the Fitbit Community!

Thanks for letting me know about this situation in regards to the syncing with your Pixel watch. Can you let me know if you tried the steps mentioned? If so, let me know me if the situation continues, please.