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Fitbit app crash on Nokia 6.2

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‎05-02-2020 15:06 - last edited on ‎05-03-2020 19:15 by Fitbit Moderator

‎05-02-2020 15:06 - last edited on ‎05-03-2020 19:15 by Fitbit Moderator

On my Nokia 6.2 the app crashes at startup. Android 10 all the updates installed and all. When I still had android 9 it was the same. I have dug up my previous phone, a Nokia 6.1 and on this the app works just fine, also android 10 and fully updated. How is this possible and how can I fix this? I would really want it to be a smart watch instead of a fancy bracelet.

 

Moderator edit: Subject for clarity 

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‎05-03-2020 19:13 - last edited on ‎08-05-2025 10:14 by Fitbit Moderator

‎05-03-2020 19:13 - last edited on ‎08-05-2025 10:14 by Fitbit Moderator

Hi @Jabsurd, welcome to the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Uninstall the app from your mobile device.
  2. Make sure that the Android version is up to date.
  3. Reboot your mobile device.
  4. Reinstall the Fitbit app.
  5. Login using your account credentials.

Keep me posted and let me know if the issue persists.

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‎05-04-2020 08:11

In response to RicardoFitbit

‎05-04-2020 08:11

This happens on my wife's as well. We've completed the steps as you've stated, it works the initial time after logging in. Once she closes the app and attempts to get back in to the app it doesn't open and the message box appears with options to wait, close or send feedback. Please review and assist

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‎05-04-2020 08:52

In response to RicardoFitbit

‎05-04-2020 08:52

This does not help, reinstalled the app several times but nothing seems to help, get the question to wait or close the app.

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‎05-04-2020 15:10

In response to Jabsurd

‎05-04-2020 15:10

FYI the fitbit coach app has the same problem. Both do run on my old nokia 6.1...

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