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Fitbit app crash

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‎06-13-2020 09:16 - last edited on ‎06-14-2020 18:03 by Fitbit Moderator

‎06-13-2020 09:16 - last edited on ‎06-14-2020 18:03 by Fitbit Moderator

Screenshot_20200613-121108.png

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-14-2020 05:23

‎06-14-2020 05:23

Hi, @Greytdogs , is your issue solved today?  If not, I would recommend uninstalling the app and re-downloading it. When logging back in be sure to use the same email address and password you used when originally setting up your account and you will not lose any data.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎06-14-2020 18:07

In response to Julia_G

‎06-14-2020 18:07

Hi @Greytdogs, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the screenshots that were shared in your post. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Just as @Julia_G suggested, please uninstall and reinstall the Fitbit app and also, make sure that the Android version is up to date.

 

Let me know if the issue persists and if you have any additional questions.  

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