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Fitbit app crashes viewing bpm data - Android app version 3.39

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‎02-25-2021 04:03 - last edited on ‎02-25-2021 16:24 by Moderator Alum

‎02-25-2021 04:03 - last edited on ‎02-25-2021 16:24 by Moderator Alum

This started today after syncing charge 3. Uninstalled and reinstalled app with same result. Looks like my data is currupted. Tried deleting app phone data with same result. Samsung A50 phone. Has been working for a year before this. 

 

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22 REPLIES 22

‎02-27-2021 03:48

In response to LiliyaFitbit

‎02-27-2021 03:48

Did this get sorted? Mine is doing the same thing. 

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‎02-27-2021 04:19

In response to LiliyaFitbit

‎02-27-2021 04:19

Has this been sorted yet ayd mine isn't working either. 

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‎03-01-2021 18:46

In response to Julys

‎03-01-2021 18:46

Hi @DsvidSlade @Julys, thank you for your updates in this thread.

 

I appreciate your feedback and the additional details. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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