help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app crashes viewing bpm data - Android app version 3.39

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2021 04:03 - last edited on ‎02-25-2021 16:24 by Moderator Alum

‎02-25-2021 04:03 - last edited on ‎02-25-2021 16:24 by Moderator Alum

This started today after syncing charge 3. Uninstalled and reinstalled app with same result. Looks like my data is currupted. Tried deleting app phone data with same result. Samsung A50 phone. Has been working for a year before this. 

 

moderator edit-clarified subject

Best Answer
0 Votes
22 REPLIES 22

‎02-27-2021 03:48

In response to LiliyaFitbit

‎02-27-2021 03:48

Did this get sorted? Mine is doing the same thing. 

Best Answer
0 Votes

‎02-27-2021 04:19

In response to LiliyaFitbit

‎02-27-2021 04:19

Has this been sorted yet ayd mine isn't working either. 

Best Answer

‎03-01-2021 18:46 - last edited on ‎06-18-2025 08:09 by Fitbit Moderator

In response to Julys

‎03-01-2021 18:46 - last edited on ‎06-18-2025 08:09 by Fitbit Moderator

Hi @DsvidSlade @Julys, thank you for your updates in this thread.

I appreciate your feedback and the additional details. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions.

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer