11-09-2020 14:27 - last edited on 11-09-2020 14:41 by LiliyaFitbit
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11-09-2020 14:27 - last edited on 11-09-2020 14:41 by LiliyaFitbit
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I tried this a number of times over past 4 months and app still keeps crashing but only when try to access BADGES, everything else works fine.
Phone; Android Samsung Galaxy S9
Fitbit; Versa
Moderator edit: subject for clarity
Answered! Go to the Best Answer.

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11-13-2020 15:18
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11-13-2020 15:18
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Thank you for your assistance everything you suggested made no difference however I have solved the problem lol
It was to do with the fonts, due to my functional blindness I had my fonts up near high, however the fitbit App does not allow larger fonts and unlike websites where you can spread your fingers across the screen to enlarge the fonts the Fitbit App does not allow this, so now can barely read the fitbit App...
Cheers

11-09-2020 14:41
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11-09-2020 14:41
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Hi @Danger_Mouse, it's nice to see you again in our Community Forums.
I am sorry to hear the Fitbit app crashes when you're trying to access badges. Thanks for the details shared and I am here to help. I recommend doing the following:
- Log out from the Fitbit app.
- Force stop the Fitbit app on your phone: Settings > Applications > find the Fitbit app > select it > select Force stop.
- Reboot your phone.
- Open the Fitbit app and log back in to your account.
By the way, I've moved your post to Android App board so we can keep our forums organized.
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

11-13-2020 01:03
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11-13-2020 01:03
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Hi and thank you..
I did exactly as you said, but made no difference
So I repeated the process only this time uninstall the App.
However this time took longer than usual to download and install...
Signed in again not only did App crash while accessing badges again but this time my whole mobile froze with me having to restart mobile...

11-13-2020 11:34
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11-13-2020 11:34
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Thank you for your reply, @Danger_Mouse.
I appreciate your efforts and the additional details. Since you continue experiencing difficulties, I recommend following these steps:
- On your phone, open the Settings app.
- Tap Apps > Fitbit > Storage.
- Tap Clear Cache.
- Open the Fitbit app and log in.
Please also confirm that the Fitbit app and your phone are up-to-date.
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

11-13-2020 15:18
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11-13-2020 15:18
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Thank you for your assistance everything you suggested made no difference however I have solved the problem lol
It was to do with the fonts, due to my functional blindness I had my fonts up near high, however the fitbit App does not allow larger fonts and unlike websites where you can spread your fingers across the screen to enlarge the fonts the Fitbit App does not allow this, so now can barely read the fitbit App...
Cheers

11-13-2020 16:37
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11-13-2020 16:37
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Thank you for your reply, @Danger_Mouse.
I am glad to hear the issue is resolved, thank you for sharing your solution as it might be helpful to other users. I appreciate your time and feedback. Our team is always working on our products and services, and your comments are always welcome.
As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

11-13-2020 16:48
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11-13-2020 16:48
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👍👌 will do, thank you

