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Fitbit app displaying IP banned

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‎08-21-2021 11:40 - last edited on ‎08-21-2021 12:11 by Fitbit Moderator

‎08-21-2021 11:40 - last edited on ‎08-21-2021 12:11 by Fitbit Moderator

Within the last hour or so, I can't login to the Android app or access fitbit.com (or any subdomains). My IP address appears to have been banned. No other sites appear to be impacted.

 

Error 1006 Ray ID: 6825a721ae29a76d • 2021-08-21 17:41:33 UTC Access denied

What happened?

The owner of this website (www.fitbit.com) has banned your IP address (27.34.20.208).

Cloudflare Ray ID: 6825a721ae29a76d • 

 

Moderator Edit: Clarified subject

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0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-21-2021 12:13 - last edited on ‎07-02-2024 16:18 by Fitbit Moderator

In response to gdio53

‎08-21-2021 12:13 - last edited on ‎07-02-2024 16:18 by Fitbit Moderator

@Odyssey13 and @gdio53 Thank you for the assistance offered. 

@Rahul.138 Welcome to the Fitbit Community. Thanks for the details mentioned. 

Let's wait 48 hours, after this your IP address shouldn't be blocked. If you continue experiencing this after 48 hours, get in touch with our Support team, they'll continue assisting you. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

Best Answer
3 REPLIES 3

‎08-21-2021 11:41

‎08-21-2021 11:41

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-21-2021 11:58

‎08-21-2021 11:58

@Rahul.138 

 

Your IP address appears on a couple of blacklist checker sites.  If you google "blacklist IP checker' and enter your IP address you'll see it on a few sites.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3, Pixel Watch 4

Best Answer
0 Votes

‎08-21-2021 12:13 - last edited on ‎07-02-2024 16:18 by Fitbit Moderator

In response to gdio53

‎08-21-2021 12:13 - last edited on ‎07-02-2024 16:18 by Fitbit Moderator

@Odyssey13 and @gdio53 Thank you for the assistance offered. 

@Rahul.138 Welcome to the Fitbit Community. Thanks for the details mentioned. 

Let's wait 48 hours, after this your IP address shouldn't be blocked. If you continue experiencing this after 48 hours, get in touch with our Support team, they'll continue assisting you. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer