Fitbit app food tracking issue

[jspiker]

I have a versa 3 and an Android phone - a few days ago, app updated and now the food tracking has issues.     When I go to log foods, the top 2 or 3 items on the list are not reachable by scrolling and I can see that they're still there because some of the last unreachable items is partially displayed.   Now, to add the most common items on my list, I have to retype them every time, the select from a long list where they might appear.    

You can see what I mean in the image below - bananas are the clipped item at the "top" of the list, but there are 1-2 items above that (I've been tracking for quite a while and know that apples are above bananas) but I cannot scroll to them to get them.    This is the same in Recent, Custom, etc.  

I've tried deleting and reinstalling, restarting the phone multiple times, and all of the "basic" hints I can think of trying - to no avail.  

Any help or suggestions would be appreciated as this is becoming sufficiently annoying that I'm pretty much ready to ditch the app and find something else that "works" but I would prefer to keep all my data in one place.   Thx.  

 

 

 

[RiekoC]

Hello @jspiker 

This is a known issue for Android phone users after the recent app update. See this thread (<-- click link). One of the Moderators has acknowledged the issue and will posting updates on this thread. You might want to join/follow that thread so you'll see the updates.

[BaxxBritt]

Glad it's not just me & I wish I read this before multiple restarts and uninstalling etc. worse for me as I add custom foods which isn't possible with the "add custom food" being at the top. Super frustrating, hope it's fixed soon! 

[JuanFitbit]

Hi  @BaxxBritt @jspiker @RiekoC ! Thank you for your messages and the picture shared. 

Our team is aware of the issue in the Fitbit App. They are looking into this, and will work on a solution for it. 
Please follow this thread, as we will be posting all updates there. 

Pixel phones - Recent and Frequent food have their tops cropped off at the top of the screen.