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Fitbit app is crashing

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‎09-02-2018 07:00 - last edited on ‎09-03-2018 09:00 by Moderator Alum

‎09-02-2018 07:00 - last edited on ‎09-03-2018 09:00 by Moderator Alum

Cannot open app at all. Just receive message unfortunately Fitbit has stopped. I searched posts and already allowed all permissions. Running V 2.77.

 

Phone is a Samsung Note 4

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-03-2018 09:05

‎09-03-2018 09:05

It's great to see you around @FITKD.

 

I just wanted to let you know that I have moved your post from the Blaze board to the Android app board, since I think that here you will be able to see more related topics about the Fitbit app.

 

Now about the issue you are experiencing, thanks for troubleshooting this by yourself. I would like to know if at the moment of open the Fitbit app you have internet connection? Sometimes, the app crashes when the phone doesn't count with data.

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-04-2018 10:24

In response to AlejandraFitbit

‎09-04-2018 10:24

Yes I have internet access when attempting to open the app. The app also puts a pop up on my phone every 30 minutes or so that states "Unfortunately Fitbit has stopped"

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