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Fitbit app is not available on my phones

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‎03-16-2023 11:33 - last edited on ‎04-11-2023 13:07 by Fitbit Moderator

‎03-16-2023 11:33 - last edited on ‎04-11-2023 13:07 by Fitbit Moderator

I just received my Fitbit Inspire 2 and the apps do not seem to be available on my phone or my computers.

 

Phone: Samsung Galaxy S7

Computer 1: Windows 11 Home

Computer 2: Windows 10 Pro

 

It's not that the app is not installing, on my phone it says "Your device isn't compatible with this version", and the Fitbit app does not even come up in results on my computers.

There is no point in having the Fitbit if I don't have access to my stats. Any tips? I am not going to be buying a new phone or computer any time soon. Will I have to return my fitbit because it's now useless?

 

Moderator Edit: Clarified subject

 

Best Answer
2 REPLIES 2

‎03-16-2023 11:39

‎03-16-2023 11:39

Hi @HBrae  as of October 13, 2022 there is no more Windows app. For Android, you need a minimum of system 9. You can read more here - click.

 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-17-2023 01:33 - edited ‎03-17-2023 01:33

In response to Odyssey13

‎03-17-2023 01:33 - edited ‎03-17-2023 01:33

Fitbit is the only app I'm aware of that doesn't keep the old version for earlier Android versions available in the Play Store.

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
Best Answer