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Versa sleep data isn't displayed on Fitbit app

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‎03-02-2023 19:12 - last edited on ‎03-17-2023 13:21 by Fitbit Moderator

‎03-02-2023 19:12 - last edited on ‎03-17-2023 13:21 by Fitbit Moderator

I am able to see my sleep tracking data in my account on the Fitbit.com website, but not in the app.  Shouldn't I be able to see sleep tracking in the app??

 

Moderator Edit: Clarified subject

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‎03-17-2023 13:30 - last edited on ‎03-30-2024 13:03 by Fitbit Moderator

‎03-17-2023 13:30 - last edited on ‎03-30-2024 13:03 by Fitbit Moderator

Welcome to the community forums, @LilKidTchr.

I've moved your post to the Android App board as you're having an issue with the Fitbit app, and not the watch itself. Thanks for the details provided and yes, as long as your Versa is syncing, your details should be displayed on both your online dashboard and the Fitbit app. Because this isn't your case, let me recommend the following steps:

  1. Forget your Versa from the Bluetooth settings.
  2. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen, tap Force Stop and reboot your phone.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wait a few minutes and check if your details appear on the Fitbit app.
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