help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa sleep data isn't displayed on Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-02-2023 19:12 - last edited on ‎03-17-2023 13:21 by Fitbit Moderator

‎03-02-2023 19:12 - last edited on ‎03-17-2023 13:21 by Fitbit Moderator

I am able to see my sleep tracking data in my account on the Fitbit.com website, but not in the app.  Shouldn't I be able to see sleep tracking in the app??

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎03-17-2023 13:30 - last edited on ‎03-30-2024 13:03 by Fitbit Moderator

‎03-17-2023 13:30 - last edited on ‎03-30-2024 13:03 by Fitbit Moderator

Welcome to the community forums, @LilKidTchr.

I've moved your post to the Android App board as you're having an issue with the Fitbit app, and not the watch itself. Thanks for the details provided and yes, as long as your Versa is syncing, your details should be displayed on both your online dashboard and the Fitbit app. Because this isn't your case, let me recommend the following steps:

  1. Forget your Versa from the Bluetooth settings.
  2. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen, tap Force Stop and reboot your phone.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wait a few minutes and check if your details appear on the Fitbit app.
Best Answer
0 Votes