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Fitbit app is not showing my data

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Charge 2 android app not showing steps, only calories. When I try to edit to add steps there is no tile available. Tried deleting & re-installing, turning off bluetooth, restarting phone & Charge 2. Nothing works.

Moderator Edit: Clarified subject

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@Rich_Laue Thanks for your input. Much appreciated. 

@Fluxweed Welcome to the forums. I will gladly help you set up your Fitbit Charge 2 with your account. As @Rich_Laue mentioned, when there is no tracker associated to your account, core statistics, such as "steps", will not be shown. Please check the following article if the Charge 2 is not connecting to your account: Why can't I set up my Fitbit device?. Thanks in advance!

RodrigoM | Community Moderator, Fitbit

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A couple of thoughts I have, @Fluxweed 

 do you have a tracker connected to your account. Without a tracker, fitbit will not be able to count steps 

Check your main goal. 

  1. Tap the Today tab B
  2. y tapping the icon in the top left.
  3. Tap your device image.
  4. Tap Main Goal, and choose your goal.

 

 

Best Answer

@Rich_Laue Thanks for your input. Much appreciated. 

@Fluxweed Welcome to the forums. I will gladly help you set up your Fitbit Charge 2 with your account. As @Rich_Laue mentioned, when there is no tracker associated to your account, core statistics, such as "steps", will not be shown. Please check the following article if the Charge 2 is not connecting to your account: Why can't I set up my Fitbit device?. Thanks in advance!

RodrigoM | Community Moderator, Fitbit

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