06-22-2018
02:57
- last edited on
06-27-2018
05:34
by
RobertoME
06-22-2018
02:57
- last edited on
06-27-2018
05:34
by
RobertoME
For yesterday the steps are not updated in the main section from the app. The total number of stept for yesterday (mie.) is only visible in the section with all the stepts.
See the attached pictures.
Moderator Edit: Updated Subject For Clarity.
06-27-2018 05:32 - edited 06-27-2018 05:33
06-27-2018 05:32 - edited 06-27-2018 05:33
Awesome to see you again @MikyMM. Thank you for visiting the Fitbit Community!
My apologies for the late response and I was reading your post that the steps were not updating, Notheless the step were showing in your step history. I wonder how it goes? it has been a few days since your post. I appreciate you have shared screenshots of the issue, this has been super helpful to know what you are experiencing.
If the issue continuing in a daily basis, it might be a delay to retrieve your data from our servers. Perhaps a reset in the cache of the app will help to address this issue:
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)
Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you later and hope this helps.
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