Fitbit app is working slow

[Cw1415]

Is anyone else having a problem with the fitbit app running unusually slow? It takes five minutes with the app open for all my toggles to update. Updating food and water takes forever and at this point is more frustrating than actually trying to stay fit. I've used the app on wifi and on various locations within the Sprint network and it will not run at regular speed. App is up to date.

Moderator Edit: Updated Subject For Clarity

[RobertoME · Accepted solution]

Hello there @Cw1415, I just noticed you are new around, welcome aboard to our Fitbit Community!

I was reading your post and thank you for bring this to my attention. So far there are no other reports with a similar behavior from the app. So let's try to troubleshoot the app doing the following:

My first suggestion would be to reset your Fitbit app:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Make sure also your app is not installed in the external storage of your phone. Some models allow you to install apps in the external memory, but this may caused slow functionality from certain apps, personally I like to recommend to have the Fitbti app installed in the internal storage of your phone. All this can be found in the same app manager settings if you are wondering where to review this.

If the issue persists perhaps uninstalling and reinstalling the Fitbit app may do the trick. Just make sure to sync before you proceed.

See you around and hope these suggestions resolved the issue you are experiencing.

[tara91176]

i am having the same problem, my app keeps closing after I added the Walk exercise option to my Ionic, and the walk option isn't showing up on my tracker either!! I will try your recommendations

[tara91176]

I did a force stop, and restarted phone, still not allowing me log back in, I uninstalled and then re-installed and still nothing. The website is working fine though.

[ScottKilbo]

I'm having issues where it takes a long time for my trackers to show up in the list on the apps.  I also get a lot of white screens with nothing on them and have to keep backing out of the app and coming back in.

Don't expect to get much help here beyond the standard force stop, log out and log back in, delete and re-add trackers, and uninstall/reinstall the app.  They asked me for screen shots, which I happily provided.  Since then, I've heard nothing on my issues.  And I did all of these steps multiple times and am still having the same issues with the app.

Good luck.

[hmcdermott]

I'm having the same issues.

[Crazy-Fritter]

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@ScottKilbo wrote:

I'm having issues where it takes a long time for my trackers to show up in the list on the apps.  I also get a lot of white screens with nothing on them and have to keep backing out of the app and coming back in.

Don't expect to get much help here beyond the standard force stop, log out and log back in, delete and re-add trackers, and uninstall/reinstall the app.  They asked me for screen shots, which I happily provided.  Since then, I've heard nothing on my issues.  And I did all of these steps multiple times and am still having the same issues with the app.

Good luck.

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Unfortunately there's not much else you can do, it sounds like those issues are on the server side, which means it's up to Fitbit to fix it.

[ScottKilbo]

@Crazy-Fritter wrote:

---

@ScottKilbo wrote:

I'm having issues where it takes a long time for my trackers to show up in the list on the apps.  I also get a lot of white screens with nothing on them and have to keep backing out of the app and coming back in.

Don't expect to get much help here beyond the standard force stop, log out and log back in, delete and re-add trackers, and uninstall/reinstall the app.  They asked me for screen shots, which I happily provided.  Since then, I've heard nothing on my issues.  And I did all of these steps multiple times and am still having the same issues with the app.

Good luck.

---

Unfortunately there's not much else you can do, it sounds like those issues are on the server side, which means it's up to Fitbit to fix it.

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I doubt that it has anything to do with their servers.  If I install the iPhone app on my iPad, it works perfectly every single time.  If it was a server issue, it wouldn't work any better with the iPhone app.

[Ishine7]

I've had the same problem with the app performing very slowly, I've cleaned cashe  logged in and out and reinstalled, still slow.  So slow that it's deterred me from using on my phone (galaxy S8) 

[Spinsel]

Same issues over here.. 😞 

Takes ages to sync.. Will try the tips and tricks and hopes it works..

[Lilbiddy]

Same for me too. Also it seems to be in a snit about starting the week on a Sunday as some of the displays are hinkey.

I have resorted to using my Kindle which has 2.63 on it and is working fine at the moment.

[ewwwman]

Same problem here on both iPhone and Android. The app freezes + crashes every single time.

[gordoncanada]

Hello everyone. I think this is my first post. Maybe I posted once before to say how upset I was when Fitbit took the possibility of entering notes out of the app. I stopped using it for a long time until my wife bought me a Blaze. I still miss that feature. Anyway, the app has been painfully slow for a while now. I tried everything from reinstalling the app to getting a new router and bringing a repairman from my internet provider. My internet connection is faster than ever, but the Fitbit App remains SLOW. Since I'm not the only one having this issue I hope they can address it from their end soon.

[gordoncanada]

Oh, I forgot. I use the app on my Windows 10 desktop.

[VibrantlyGrim33]

I just got my fitbit versa for Christmas, I'm having severe slowness with the app. It took me 30 min to download a new clock face. The app keeps saying I have no internet connection and I have to continually turn my Wi-Fi on and off. Im trying ro download new apps but it wont even open the "all apps" on the app. I'm very fresturated. Please fix this so I can enjoy my watch and not have to regret getting it. Ps I have an android phone. The app also drains battery like crazy! 4% in 30 min. That's very unusual for my phone.

[hachaduryan]

I was experiencing rather long load times on most screens (food, water, heart rate, calories... basically all of them).

I cleared the cache and force stopped the app (without restarting after) and there is now a significant improvement.

[MCJ17]

Yes, I am; it began after I most recently updated the app. I feel the same way--it's becoming very frustrating! I notice that there is a pop up about those users on IOS 13 having issues but that's not my version.  I have logged out, removed/reinstalled, etc but to no avail.  I'm on Verizon's network; every other app on my phone is working fine.  I'm sure this will get worked out and really, this is the first significant issue I've had in the 2 1/2 years that I've been utilizing it.  Hopefully a resolution will come soon!

Thanks, Fitbit, for your otherwise awesome & helpful app!

[Aplatac]

Same problem for a few weeks now.

This thread is marked "solved" but it obviously isn't.

[JimSte]

To be fair,  the thread is marked "answered", which doesn't necessarily mean solved.  😛

[KittyKat4]

This is also happening to me. So slow to update cogs.