02-06-2019
07:36
- last edited on
02-07-2019
07:26
by
MarreFitbit
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02-06-2019
07:36
- last edited on
02-07-2019
07:26
by
MarreFitbit
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Hi I need some help please I'm doing the pohono trail in solo adventures mode and anytime something along the trail shows up I click it and it kicks me straight out of the app I haven't been able to see progress etc without it crashing
Moderator edit: updated subject for clarity

02-07-2019 07:25 - edited 02-08-2024 06:29
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02-07-2019 07:25 - edited 02-08-2024 06:29
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Welcome on board @Pauly2019! If the issue continue and the app keeps crashing, make sure you have Wifi or mobile Data always On when you are using the Fitbit app. Sometimes the app will crash while is loading information that require internet connection.
Additionally, I'd recommend to clear the cache of the app: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app (This may vary depending of the Android device and the OS version). Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Also, I was wondering the model of the phone you're using? If the phone is not yet supported, it is likely the app will present some unexpected behaviors. For more information about compatibility refer to this help article: Which phones and tablets can I use with my Fitbit watch or tracker?
I've moved your post to the Android App as there are more chances to get related replies here.
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